Refund Policy

At Elijah Customs, every computer is assembled, tested, benchmarked, and inspected before shipment. Due to the custom and refurbished nature of many systems and components, all sales are considered final unless a product arrives damaged, defective, or significantly different from its description.

Customers must contact Elijah Customs within 7 calendar days of delivery if they believe there is an issue with their order. Claims submitted after this period may not be eligible for review.

To initiate a return request, customers may be required to provide photos, videos, benchmark results, or other documentation to help diagnose the issue.

Refunds will not be granted for:

• Buyer's remorse

• Change of mind after purchase

• Software-related issues

• User-installed software problems

• Performance expectations that differ from estimates

• Compatibility issues with customer-owned hardware or accessories

• Cosmetic wear disclosed in our Condition Policy

• Damage caused after delivery

Returned systems must be shipped back in the condition they were received and include all originally provided accessories and components.

If a return is approved and the system is found to be functioning as described, Elijah Customs reserves the right to deduct return shipping costs and applicable fees from any refund amount.

Approved refunds will be issued to the original payment method after the returned item has been received and inspected.